wiroqanelyxos
How we protect and handle your personal information
Last updated: February 15, 2025
At wiroqanelyxos, we collect information to provide better services to our Australian clients. This includes personal details you share when creating accounts, contacting us, or using our financial services platform.
Personal Information: Name, email address, phone number, postal address, and date of birth when you register or contact us
Financial Information: Business details, income information, and transaction data necessary for our financial services
Technical Data: IP address, browser type, device information, and usage patterns when you visit our website
Communication Records: Email correspondence, phone conversations, and chat messages for quality and training purposes
We only collect information that's necessary for providing our services or required by Australian law. You can choose what additional information to share with us.
Your information helps us deliver personalized financial services and maintain the security of your account. We're committed to using your data responsibly and transparently.
We never sell your personal information to third parties or use it for purposes beyond what we've outlined here.
Providing and improving our financial services and online platform functionality
Processing transactions, managing accounts, and handling customer support requests
Complying with Australian financial regulations and legal requirements
Sending important updates about your account, services, or changes to our terms
Detecting and preventing fraud, unauthorized access, or other security threats
We take data protection seriously. Your information is stored securely within Australia and protected by industry-standard security measures that comply with the Privacy Act 1988.
Our security protocols include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We maintain physical and electronic safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
Data Retention: We keep your personal information only as long as necessary to provide our services or as required by Australian law. Financial records may be retained for up to seven years in compliance with regulatory requirements.
When data is no longer needed, we securely delete or anonymize it using established procedures that ensure complete removal from our systems.
Under the Privacy Act 1988 and Australian Consumer Law, you have specific rights regarding your personal information. We're committed to helping you exercise these rights easily and promptly.
Access Rights: Request copies of personal information we hold about you, typically provided within 30 days
Correction Rights: Ask us to correct inaccurate or incomplete information in our records
Deletion Rights: Request deletion of your personal information when legally permissible
Complaint Rights: Lodge complaints about our privacy practices with us or the Office of the Australian Information Commissioner
Notification Rights: Be informed about any eligible data breaches that may affect your personal information
To exercise any of these rights, contact our Privacy Officer using the details provided below. We'll respond to your request promptly and may need to verify your identity for security purposes.
We don't share your personal information except in specific circumstances necessary for our services or required by law. When sharing is necessary, we ensure appropriate safeguards are in place.
Trusted service providers who help us deliver our financial services, bound by strict confidentiality agreements
Australian financial institutions and payment processors for transaction processing and account management
Legal authorities when required by Australian law, court orders, or to prevent fraud or illegal activities
Professional advisors including lawyers, accountants, and auditors under professional confidentiality obligations
We never share your information for marketing purposes without your explicit consent. Any third-party service providers must meet our strict privacy and security standards.
Our website uses cookies and similar technologies to improve your experience and ensure security. Most cookies we use are essential for the website to function properly.
Essential Cookies: Required for basic website functionality, account access, and security features. These cannot be disabled if you want to use our services.
Analytics Cookies: Help us understand how visitors use our website so we can make improvements. You can opt out of these through your browser settings.
We don't use advertising cookies or tracking technologies for marketing purposes. Your browser settings allow you to control cookie preferences, though blocking essential cookies may affect website functionality.
We review this privacy policy regularly and update it when necessary to reflect changes in our services, technology, or legal requirements. You'll be notified of significant changes through email or prominent website notices.
Minor updates that don't affect how we handle your personal information may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
The current version of this policy is always available on our website with the date of last update clearly displayed.
For questions about this privacy policy or to exercise your privacy rights:
Email: info@wiroqanelyxos.com
Phone: +61407593781
Address: 800 Plenty Rd, Reservoir VIC 3073, Australia
We aim to respond to all privacy inquiries within 5 business days.